Frequently Asked Questions
Everything you need to know about our premium amplifiers, pickups, and electronic components.
What is the typical lead time for custom amplifier cabinets and kits?
Standard lead times for custom-built cabinets and amplifier kits range from 2 to 4 weeks, as each unit is hand-crafted and tested to ensure the highest quality standards.
Do you offer international shipping for heavy components like transformers?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination and weight. Please note that international customers are responsible for any applicable customs duties or VAT.
What is your return policy on electronic components and pickup sets?
Unused and uninstalled components can be returned within 30 days of purchase. However, once components have been soldered or installed, they are no longer eligible for return unless a manufacturing defect is present.
Are your vacuum tubes tested before they are shipped?
Absolutely. All vacuum tubes undergo a rigorous burn-in process and are tested for gain, transconductance, and noise levels to ensure they meet our strict performance specifications.
Can I request a custom wiring harness for my guitar?
Yes, we specialize in custom electronics. You can contact our technical support team with your specific requirements, and we can build a pre-wired harness tailored to your instrument's configuration.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and offer financing options through Shop Pay Installments for larger purchases.